Pool Cover Specialists® Testimonials
Listen to and Read Our Testimonials Below
I just wanted to send you an email to let you know how much we enjoyed the cover training class given to us by Troy, Brook, and Brian at your Knightstown factory.
I have a couple of new technicians in our department this year and all of our employees really went above and beyond, spending time to talk to us about trouble shooting, etc… This class was way more personable than that of one of your competitors and we look forward to attending next season!
I wanted to share my positive experience with Pool Cover Specialists® and specifically Kalen Edwards. When friends heard that I was moving to a new house with a pool they immediately brought up the safety concerns for my three and five year old children. It seemed that everyone had a story about a tragedy that occurred to someone they knew. While I was researching my safety options, I was lucky enough to find Kalen. Without a sales pitch, he told me about the pros and cons of the two options that9/2/2010 11:34 AM
I had decided on; either a pool cover or pool fence. Ultimately I decided on the cover, because I felt that my five year old little Houdini would have defeated the fence in minutes. I’m so glad that I did. What a difference between the anxiety that I felt sleeping in the house without the cover and the relief I felt when it was installed. Also I wanted to let you know about the excellent service that I received from Kalen along the way. When many companies get your payment in full that’s the last time you hear from them. Not Kalen. He made himself available for numerous calls and questions from the time I first called all the way until the cover was installed. He is very knowledgeable, passionate about the product, provided amazing customer service, and got the cover to me when he said he would. Without Kalen and Pool Cover Specialist® I wouldn’t be sleeping as well at night.
To the folks at Pool Cover Specialists®, Knightstown. Indiana
About a month ago I decided I was going to invest in a automatic pool cover system. I did a lot of Internet research and visitation to various dealers in my area close to my home in Greenville, Ohio. I looked at several systems from various manufacturers and narrowed my decision to three companies.
I’m like everyone else when buying a product, price is a consideration but I’m not driven by the cheapest deal on the block. In my search your company and product was a forerunner and when I visited your facility in Knightstown I thought I was going to just visit a show room dealership like your competition. To my surprise I had no idea you are a manufacturing facility in Knightstown, In. I was greeted by your office personnel and given a tour of the actual plant and was made to feel you were interested in showing, explaining & demonstrating the benefits of owning a Pool Cover Specialists® cover. Your sales rep. Mark took down my information and needs and then scheduled an appointment to have your field people come out to my residence and take a look at my pool and take accurate measurements to make my system. I was impressed that you sent the actual two people out that would be coming back to install my system.
Mark called me back several time to answer questions I had and to keep me informed of the progress on my project and schedule a install date & time that worked into my schedule.
As with anything that is a substantial investment I tend to hope that I made the right decision on the product and company that’s doing the project.
I’m writing to tell you that I most definitely made a perfect & proper decision in choosing the right company and product. This was confirmed by two of the most professional service people I have ever met and done any work at my home. The two people I’m referring to are Arron & Brian, your installers. They called to confirm a few day before arriving for the install that the time & day were still going to work & called me the day of the install when they left Knightstown. They told me they were on there way and a time that they were going to arrive. They arrived on time & from the time they got here until the time they left they were, as I said, the best I’ve ever had to do any work around my home. Both Aaron & Brain worked in unison and complemented each others action smoothly & professionally, each knew exactly what needed to be done to get my cover done right the first time. I’m ecstatically please and couldn’t be more please!
It’s a great pleasure to do business with a company that’s so professional & delivers both product & services that are what they say they are. I will highly recommend Pool Cover Specialists® to anyone owning a in-ground pool as a company they should go with for a automatic pool cover.
Your simply the Best!!!! Thanks for the Great Product, Service and most of all People to deal with.
We have an 18’ X 36’ in ground pool. We have had it for fifteen years. For thirteen years we had all kinds of covers…mesh winter covers, solid winter covers, and lots and lots of solar blankets for summer. We tried it all. Then I finally decided to look into the automated pool cover. Wow…why didn’t I have one years ago? It absolutely does it all. It is a winter cover, a solar blanket and has reduced my chemical use tremendously! The first summer we had the cover I thought something was drastically wrong with my chlorinator. Then I realized my automated pool cover was helping me use less chlorine to do the same job, and a lot less water to evaporate. In fact the first spring I opened the pool it was almost as clean as it was when I closed it and the water level was right where I left it when I closed it! I would certainly recommend this pool cover for anyone that has a pool. It absolutely does lots of jobs and replaces the need for more than one type of cover. Ours was installed after the pool was constructed and it rolls up under the diving board, looks great and is out of the way while we use the pool. The safety of having my pool securely covered also gives me the peace of mind. This is an honest testimony and I am not being compensated in any way for writing this.
Dear Pool Cover Specialists®,
I want to thank you for the referral of Michael McNeir and his wife, Denise. Our new pool cover was installed this weekend and it functions better than it has ever previously. I am sure they will report to you that the installation was very complicated and more unusual than normal, but they were up to the task, never complained, and assured us right from the start that they would have it up and working for us before the weekend was over. They are truly professional representatives of your company, and I would highly recommend them to anyone that wants a cover installed or if someone has a problem with an existing cover.
Dear Pool Cover Specialists®,
I wanted you to know how completely pleased I am with the products I have ordered from you. Last Fall I contacted Pool Cover Specialists® and you worked with me to design a cover for my pool. Since the cover was ordered after the pool was built, this necessitated the installation of tracks on the surrounding concrete deck. My situation was complicated by the presence of three slumpstone columns in close proximity to where one of the tracks would have to be located. Your technical people worked with me and I ended up with a cover that does everything you said it would – and more! After you shipped the cover with the tracks, reel, and all other required parts I installed it in about three hours. Your people planned ahead and included everthing I would need for the installation, and that is all-too-often not the case. It was a real pleasure to deal with professionals for a change! Thanks again for providing well-engineered products at affordable prices. Your company is very unusual: you say what your products will do – and they do exactly what you say! Keep up the good work!
A very satisfied customer,
Apple Valley, CA
Dear Pool Cover Specialists®,
This spring we decided to install an above ground swimming pool in our yard. While I looked forward to the fun the family would have, I was consumed by the fear that some child might be hurt. The five foot fence and locking gate we have did little to comfort me as I had seen even my own children climb it with ease. I began an extensive search for a product to ease my fears. My search on the internet led me to research automatic pool covers. Specifically, the cover manufactured by Pool Cover Specialists®, came up over and over again as a top quality cover and company to work with. My initial inquiry on-line led to a timely phone call from a sales consultant. We knew that traditionally, automatic pool covers were installed on in-ground pools, but with help from Pool Cover Specialists®, we were able to design a deck around our pool to support an automatic pool cover. Our sales consultant was extremely helpful, reviewing the deck design, providing all necessary dimensions, an answering the multitude of questions that I had. The installation of the cover by Pool Cover Specialists® installers was quick and professional. They insured that I knew how to properly work the unit and care for the cover before they left. It has been three months since the installation of our cover. We have realized many more benefits from the cover than we ever imagined! Our pool is located directly under two large trees and the cover has kept our pool free of debris and crystal clear all summer. We do not need to fight with an unwieldy solar cover; instead, in a matter of minutes we can clean the cover of leaves and be swimming! We have utilized less chemicals than we otherwise would have and most of all, I feel comforted that we have provided the best protection we can for our neighborhood children. While the cost of the cover and deck to support it was significant, we could not imagine not having it. Even my husband, who initially went along with the purchase to ease my fears, is frequently heard praising its benefits. We are simply thrilled with our pool cover! We highly recommend Pool Cover Specialists®, their product and their people
Everett & Laura
River Forest, IL
Dear Pool Cover Specialist®,
I want to take this opportunity to thank you for all the help you gave me to install the pool cover at my rental home on the Outer Banks of North Carolina. The trip to New Jersey to learn the ropes on installing pool covers was successful and fun and I had no trouble installing my own cover. It works great. Because we rent to families with small children, I feel much more comfortable about pool safety. We have the key mechanism mounted on a five foot 4X4 near the pool and have poolside telephone to keep care keepers near the pool. In order to test the integrity of your product, shortly after installing it, I arranged to have Hurricane Dennis (Aug.28-Sept.4) visit the area. While the surrounding fence was damaged, the cover and housing for the mechanism was unscathed. Hurricane Floyd (Sept.13-17) quickly followed with similar results. Finally, Hurricane Irene (Oct.15-17) tried one last time to make a mockery of your product to no avail. I think you can now safely say that the cover has sustained hurricane force winds.
Thanks again for your help,
Frank and Meg
Dear Pool Cover Specialists®,
Greetings from Barrington Hills Illinois. Just wanted to let you know we are very happy with our new pool cover. Thanks for your help in choosing the color and helping me with the order. It was a pleasure doing business with you. The man who came out from Indiana to install it was very nice also and did a great job. It was installed in May and has worked very nicely all summer.
Thanks for a great job!!
Barrington Hills, IL
To: Pool Cover Specialist®
This letter is a big thank you for the outstanding service your company has provided to us since we switched from the other (Pool Covers) company approximately two years ago. We originally responded to your lengthy, but well written brochure and Bryan and Spencer did a great job of explaining the superior design on your equipment and cover. While we were not quite in need of replacement at the time we were fed up with the negligent attitude, that prevailed at the other company, and it unfortunately reached all the way to the top. Since your equipment has been installed we have not any of the kinds of problems we had previously experienced. Your lifetime warranty speaks volumes for your confidence in your product. We are indeed impressed and committed customers. Thank you for a product that works great, backed by outstanding service with an integrity and positive attitude in your people that stands alone in your industry.
Congratulations for setting a new standard indeed.
To: Pool Cover Specialist®
I wanted to let you know just how much I appreciated your quick response to our call the day before about our pool cover not opening or closing. I had been trying to work with another company down in Utah County because it was closer and got so frustrated because their service was so poor. The other company came out finally and closed our pool cover manually (the liability of having a pool open and everyone at work during the day made us so nervous) but never would call us and tell us what was wrong or what they could do. After a week and no help at all, I called Aquatech and told them I needed help as they put in our pool. They recommended you and I know I have used you once or twice in years before but not for anything major. I had a family party on Saturday, 2 days away, and you told me on Thursday that you would try for Friday but it could be Saturday. Your guy showed up Friday morning and stayed and installed a new motor. My husband and I knew that could be a possibility and would be expensive, but the fact that you are equally as busy and your technician was here for a few hours and took care of everything was a lifesaver. I know this emergency call put other customers behind and delayed their needs and I didn’t want to let this slide by without having you know it was so appreciated. Your customer service was excellent and it will be remembered.